We are all creatures of experience and I firmly believe that most web designers and their clients overlook the larger experience picture because of too narrow a focus on individual pieces of the puzzle. Experience design should be holistic. Many people confuse usability with experience design; thinking that they are the same thing. They aren’t, [...]
January 7, 2009
Having made it through the holidays and after buying untold amounts of goodies I am amazed at the short-sightedness of individuals and organizations in a recessive economy where every dollar earned counts. Customer service should always be important and most companies should make it their number one priority because a lack of it can cost [...]
November 18, 2008
74.5% of Web shoppers used a company’s corporate site to research their product or service offerings according to ServiceXRG in a recent study focused on the importance of the web-based customer experience. Less than half of of the 1,000 respondents, 44% actually, felt satisfied that their information needs were met and that the experience was [...]
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November 29, 2009
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